Vivid Seats Chicago Office

  • Market Office
  • Square Footage 48,000
  • Location Chicago, IL
  • Product Solutions Furniture
  • Services Installation + Labor, Procurement, Product Specification, Project Management

Vivid Seats, a leading online ticket marketplace, has been headquartered in Chicago since 2001, and post-pandemic they were looking to celebrate a new rebrand, and welcome employees back into the office. To accomplish these goals, they moved their corporate headquarters into the historic Marshall Fields building at 24 E. Washington.

The historic building had high ceilings and windows all along the perimeter. “We came from a darker space, so we wanted a bright and energizing space to enhance employee’s experience at the office,” said Eliza Barasa, Workplace Experience Manager, Vivid Seats. As a technology company focused on innovation, the new space was meant to support the ongoing growth of the business and Vivid Seats’ focus on attracting, retaining, and fostering talent.

New furniture was an important element for the colorful, bright environment they envisioned. They worked with architecture firm Lamar Johnson Collaborative to plan the furniture needs and select a furniture partner. “Overall, in terms of selecting a vendor, it was an interesting process to be a part of,” said Barasa. “We could tell when we came to the Allsteel showroom that this was the vibe we were looking for, and Henricksen’s expertise impressed us.”

In collaboration with Lamar Johnson Collaborative, Vivid Seats determined that while people would have assigned desks in the new setting, they wanted them to be flexible. Height adjustable surfaces were used, and mobile storage pedestals specified. Tech pods were designed to be more flexible, so where furniture could be moved, technology could be adjusted to the needs of any particular work group. “The tech pods still had the same sit to stand desks,” said Jessica Statz, Principal, Lamar Johnson Collaborative, “But they could be moved, and teaming tables or collaborative tools such as mobile whiteboards and mobile AV displays could be added.”

They also created meeting rooms and collaboration spaces in varying sizes, from casual, open collaboration areas to enclosed meeting rooms outfitted with the latest technology.

“Henricksen coached us through ways to design the space and heard our opinions on what we wanted,” said Barasa.

The finishes selected for the furniture were mostly neutral to make sure the colors and branding in the space really popped. “We selected a more neutral palette to complement the vivid, Vivid Seats branding, which was the focal feature of the space,” said Statz. The café and meeting areas were more vibrant and colorful to activate and energize those spaces. “It really enhanced their brand story to use bold colors in certain areas.”

“We were particular about the furniture,” said Barasa. “We wanted to pick every surface and every fabric and spent hours doing that to make sure that we got what we wanted in each area.”

Henricksen provided renderings that brought everything to life. “It was critical to see what it would look like in the space,” said Barasa.

Managing the installation of the furniture around the construction schedule proved challenging, but through careful organization and planning everything was installed on schedule. “We were impressed with the way Henricksen managed that,” said Barasa, “we would wait on the construction team to finish their work, and then Henricksen would immediately step in with the furniture installation.”

After being in the new building for a year, the Vivid Seats team is thrilled with the environment. “It’s a clean, welcoming, aesthetically pleasing place to work, which makes a difference in creativity and productivity,” said Barasa. “The furniture is comfortable, and the design is executed well.”

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